ServiceNow Functional Consultant/Process Consultant

? Role Summary

We are seeking a ServiceNow Functional Consultant/Process Consultant to join our delivery team in Jaipur. You’ll act as the functional and process authority—translating complex business processes into robust ServiceNow configurations and driving end‑to‑end solution adoption.

? Key Responsibilities
- Process Consulting & Design: Lead process definition, re‑engineering, and gap analysis workshops to map As‑Is/To‑Be workflows using BPMN, flowcharts, and functional process guides.
- Functional Configuration: Translate business requirements into ServiceNow configuration specifications for ITSM, CSM, HRSD, and other modules—ensuring solutions adhere to best‑practice process frameworks.
- Requirement Elicitation: Facilitate requirement‑gathering workshops and stakeholder interviews;
document outcomes in Business Requirement Workbooks, Use Cases, and Fit‑Gap Analyses.
- Solution Validation & Adoption: Define UAT strategies, acceptance criteria, and coordinate unit and user‑acceptance testing,



ensuring process owners approve and adopt the solution.
- Stakeholder Enablement: Act as the primary liaison to process owners and SMEs—guiding them through configuration reviews, training, and change‑management activities.
- Continuous Improvement: Stay abreast of recent ServiceNow features and industry process trends;
proactively recommend enhancements for continuous process optimization.

? Candidate Profile
- Experience: 6–15 years in a ServiceNow Functional Consultant role, with ≥3 years dedicated to process consulting on the ServiceNow platform.
- Process Expertise: Demonstrated depth in process mapping, re‑engineering, fit‑gap analysis, and continuous service improvement across ITSM domains (Incident, Problem, Change, Knowledge, Request).
- Technical Fluency: Hands‑on with ServiceNow module configuration (ITSM, CSM, HRSD, Service Catalog, CMDB/HAM, etc);
able to draft and confirm functional design specifications.

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