Title : Manager - Infrastructure & Corporate Systems Location : Vadodara (Work from office)
Shift : US/Night Shift

We are hiring a Manager - Infrastructure & Corporate Systems to lead both corporate infrastructure operations and corporate system support from the Vadodara delivery center. This combined role owns end-to-end accountability for the System Administrator and Operations Engineer teams, covering Microsoft 365 / identity & end-user support, VMware compute, GCP platform operations (Kubernetes, Kafka, Terraform/GitHub), service delivery quality, and US-shift operational readiness.
Manage, coach, and develop the Operations Engineer team (VMware L3, GCP, Kubernetes/GKE, Kafka, Terraform + GitHub).
Set priorities, shift coverage, escalation paths, and on-call/handover discipline for US Shift only operations.
Own hiring support, performance management, skill-gap planning, and succession for both teams.
VMware compute, servers, related storage/network touchpoints, and GCP landing zones / platform services.
Drive capacity planning, patching calendars, lifecycle upgrades,



and technical debt reduction.
Ensure production readiness for GCP, Kubernetes/GKE, Kafka, and Terraform/GitHub delivery practices through the Operations Engineer team.
Partner with security, network, and application teams on DR/BCP, backup validation, and resilience.
Manage vendors/AMCs, infrastructure procurement inputs, and cost/FinOps awareness for cloud and on-prem assets.
Own corporate system support quality for Microsoft 365 / Entra ID, endpoint/collaboration services, and L2/L3 end-user experience.
Ensure System Administrator team delivers Global Admin hygiene, JML processes, privileged access control, and SLA-compliant ticket handling.
Define support operating model: queues, escalation matrix, KB quality, major-incident communication, and customer satisfaction metrics.
Align support processes with ITIL-aligned incident, problem, and change management.
Build weekly/monthly operational review

📌 IT Operations Manager (Vadodara)
🏢 VikingCloud India
📍 Vadodara