Key Responsibilities
Manage end-to-end lifecycle of EUC assets including forecasting, procurement, inventory management, deployment, refresh, recovery, redeployment, and disposal.
Ensure Hardware Asset Management (HAM) and Service Asset & Configuration Management (SACM) compliance, inventory accuracy, and audit readiness.
Deliver Incident, Service Request, and operational support services through established ITSM processes and tools.
Administer and support Microsoft Intune-managed endpoints, compliance policies, application deployment, and device health monitoring.
Provide walk-in, desk-side, and remote support for workplace technology and end-user devices.
Coordinate onboarding and offboarding activities to ensure a frictionless employee technology experience.
Manage break-fix support, vendor escalations, asset recovery, and technology refresh programs.
Develop operational dashboards, process documentation, knowledge articles, and workflow improvements.
Partner with business, infrastructure, security, procurement, and vendor teams to continuously enhance workplace technology services.




Support process optimization, automation initiatives, and data-driven decision making.
Required Qualifications:
2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
​Job Expectation:
Strong understanding of:
Hardware Asset Management (HAM)
Service Asset & Configuration Management (SACM)
IT Service Management (ITSM) & ITIL
Incident, Request, and Change Management
Microsoft Intune & Endpoint Management
ServiceNow or similar ITSM platforms
Device Lifecycle and Asset Governance
HAM Pro Certification preferred.
Excellent spoken and written English communication skills.
Solid presentation, facilitation, and public speaking skills.
Exceptional customer engagement, stakeholder management, and interpersonal skills.
Proven ability to influence, communicate effectively, a

📌 Technology Operations Analyst (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru