This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mortgage Claims Supervisor based in Brazil.
This role offers the opportunity to lead a mortgage claims function supporting homeowners, clients, investors, and industry partners. You will oversee day-to-day claims operations while ensuring compliance with investor requirements, regulations, and internal procedures. The position combines people leadership, quality management, operational oversight, and claims expertise in a rapid-moving mortgage servicing environment. You will coach and develop team members, monitor performance, and respond effectively to changing business volumes and priorities. Your work will also contribute to improving processes, strengthening data integrity, and maintaining high standards across the claims lifecycle. This is a strong opportunity for an experienced mortgage professional who enjoys solving complex issues, developing people, and driving operational excellence.
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Accountabilities:
Supervise and direct the Claims Department,



ensuring activities comply with internal policies, investor guidelines, insurer requirements, and applicable state and federal regulations.
Lead, coach, and motivate team members through goal setting, performance management, training, and ongoing development.
Conduct regular one-on-one meetings and maintain performance scorecards for direct reports.
Monitor internal and external audit findings and ensure claims are prepared and filed according to applicable investor, agency, and insurer requirements.
Review and approve departmental responses to quality reviews and internal or external audits.
Support the implementation and development of procedures designed to improve efficiency, quality, and operational consistency.
Monitor changing daily, weekly, and monthly claim volumes and adjust resources and priorities to maintain department performance.
Prepare loan status information and opera

📌 Mortgage Claims Supervisor (India)
🏢 Jobgether
📍 India