THE WORK: Discover the opportunity to make impactful decisions and collaborate across multiple groups to drive success. You will manage and engage with various teams, contributing to key decisions and providing thoughtful solutions to challenges that arise within and beyond your immediate area. This role will embrace the essence of Service Desk Management, fostering a collaborative workplace where your contributions will be valued and your growth encouraged. Join us in shaping a dynamic and supportive workplace where your insights truly matter. Ensure production systems are available and operating according to defined service level agreements. Drive the resolution of incidents and outages while maintaining clear and timely communication. Facilitate the restoration of services to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management.



Beginner proficiency in Service Desk Voice Support. A minimum of 4 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Intermediate conflict resolution skills. Beginner knowledge of customer service principles. Intermediate organizational skills.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping

📌 ISS60 - Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru