We are seeking an experienced ITRS Operations & Analytics Support Specialist to join the Monitoring and Observability team. This role is responsible for supporting the enterprise ITRS Geneos and ITRS Analytics platforms, onboarding applications into monitoring solutions, and providing Level 2 operational support for critical business services.
The successful candidate will work closely with application, infrastructure, Engineering and support teams to implement monitoring requirements, maintain platform stability, troubleshoot issues, and enhance observability capabilities across the organization.
Key Responsibilities
ITRS Geneos Operations & Support
Support the day-to-day operation and maintenance of the ITRS Geneos monitoring platform.
Configure and maintain Gateways, Netprobes, rules, samplers, alerts, and managed entities.
Implement and maintain monitoring solutions for applications, infrastructure, databases, middleware, and business services.
Perform routine platform maintenance, monitoring health checks, and configuration updates.
Support platform upgrades, deployments,



and operational initiatives.
ITRS Analytics Support & Onboarding
Assist with onboarding applications and business services into ITRS Analytics.
Configure dashboards, reports, data collections, and analytics views.
Support analytics adoption by partnering with stakeholders to understand monitoring and reporting requirements.
Help identify trends and actionable insights through Analytics reporting and dashboards.
Maintain and support integrations between Geneos and Analytics platforms.
L2 Production Support
Provide Level 2 support for monitoring and observability-related incidents.
Investigate and resolve issues related to Geneos, Analytics, alerts, and monitoring integrations.
Perform troubleshooting and root cause analysis for recurring monitoring issues.
Collaborate with senior team members, application support groups, and vendors to resolve complex issues.
Participate in incident, problem, a

📌 ITRS Monitoring (Pune)
🏢 Citi
📍 Pune