Job Description

Position Summary

The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.

Major Tasks, Responsibilities, and Key Accountabilities

● Need a high level of technical knowledge about Windows server including Active Directory,
DHCP, DNS, WSUS, and WDS.
● Maintain overall ownership of employee’s technical issues & service ensuring that they receive
resolution within a reasonable time frame.
● Interact with employees via chat to assist in troubleshooting, identify root cause, and provide
technical support when needed.
● Assist in Problem Management by identifying recurring issues and recommending permanent
solutions.
● Continuously seek process improvements within IT Operations Support
● Proactively host training sessions and develop guides to support end-user education
● Develop technical documentation to add to the department knowledgebase to ensure
appropriate knowledge

📌 Senior System Support Executive (India)
🏢 iMerit Technology
📍 India