Job Title: Lead Engineer – Enterprise Network Operations Department: Engineering and Operations

Location: Mumbai

Reporting: Associate Director Network Operations

Job Type: Full Time

Shift: Rotational Shift
PRE-REQUISITES

Technical expertise on all or either of the following platform

Cisco catalyst and Nexus switching and wireless

Arista switching

HP/Aruba switching and wireless

Meraki switching and wireless

Mist wireless

Infoblox DDI

Strong troubleshooting skill sets

Conceptually solid in the following switching and wireless technology

HSRP/VRRP

STP/VTP

VSS/VPC

Ether-Channels, Stacking of switches (IRF, Cisco Stack)

Stand-alone AP, IAP, Flex-connects, Wireless bridge
RESPONSIBILITIES

~ Engineers who have a passion for providing outstanding customer service.

~24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup

~ Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.





~ Ticket resolution - work and resolve trouble tickets, handle ticket escalation

~ Queue Management - monitor ticket queue, ensure assignment/resolution and closure

~ Create Method Of Procedure and/or Standard Operating Procedure document

~ Plan and execute Change Management processes

~ Performance Tuning of network devices and create Service Improvement Plans

~ Plan and perform firmware upgrade

~ Work with hardware/software vendors to resolve problems

~ Train and mentor juniors

~ Act as an SME SPOC for certain network products

~ Interface with customer on calls and lead technical meetings

~ Assist in Root Cause Analysis (RCA)

~ Provide technical inputs for weekly/monthly customer service review reports

~ Any additional task given to the incumbent from time-to-time based on business needs
TRAINING AND CERTIFICATION

~ Cisco certification and Aruba /Juniper certification will be added advantage
EXPERIENCE

~ Minimum 7 years of progressive, r

📌 Lead Network Engineer (Mumbai)
🏢 NTT Global Networks
📍 Mumbai