Job Description

Senior Operations Specialist – Onboarding & Client/Consultant Success
Remote
Employment Type: Full-Time
About the Role
Peterson Technology Partners (PTP) is looking for a Senior Operations Specialist to support and strengthen our onboarding and client/consultant success operations.
This role will work closely with our existing operations team and play an significant role in ensuring a smooth experience for both clients and consultants throughout the onboarding and engagement lifecycle.
The ideal candidate is highly organized, proactive, and relationship-focused, with strong communication skills and the ability to take ownership of issues from start to resolution.
What You'll Do
- Manage and coordinate the end-to-end onboarding process for consultants
- Serve as a key point of contact for consultants throughout their engagement
- Communicate regularly with clients to understand requirements, resolve issues, and ensure satisfaction
- Build and maintain strong professional relationships with clients, consultants, and internal teams




- Coordinate onboarding documentation, compliance requirements, background checks, timesheets, and other operational activities
- Address consultant questions and concerns and ensure timely resolution
- Proactively identify potential issues and take ownership before they impact the client or consultant experience
- Partner with recruiting, sales, HR, payroll, and operations teams to ensure seamless execution
- Maintain accurate records and ensure all onboarding and engagement processes are completed on time
- Identify opportunities to improve workflows, communication, and the overall client and consultant experience
- Support the operations team with day-to-day activities and help manage workload across the function

What We're Looking For
- 4+ years of experience in operations, onboarding, client success, consultant management, staffing operations, or workforce management
- Experience working with IT staffing, technology serv

📌 Senior Operations Specialist (Mandvi)
🏢 Peterson Technology Partners
📍 Mandvi