Job Description
Role - Automation Tools SME Years of Experience - 8 to 12 years Location - Bangalore Key Responsibilities :Key Responsibilitie sEUC Tools Architecture & Strateg yOwn the architecture, standards, and technical roadma p for EUC tool sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principle s .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and securit y . Nexthink Digital Employee Experience (Primary Responsibilit y)Design and operat e Nexthink architectu re (Collectors, Engines, Portal, Campaigns ).Creat e real‑time dashboards and experience scor es to monito r:Endpoint performan ceLogin and application experien ceStability issues impacting production and engineering use rsDevelo p Nexthink campaig ns fo r:Proactive remediati onAutomated fix esUser engagement and notificatio nsIntegrate Nexthink wit h ITSM platforms (ServiceNow or equivalen t ). BeyondTrust / Bomgar Secure Remote Supp ortImplement and mana ge BeyondTrust (Bomg ar)
for secure remote support at sit es.Configu re:Secure session access (attended/unattend ed)Jump clie ntsCredential inject ionSession recording and audit l ogsEnab le secure vendor and third‑party acc ess in compliance with security polici es. Proactive, Preventive & Automation‑First Operat ionsDr ive shift‑left operations and preventive maintenance mo d els.Leverage EUC telemetry and automation to:Reduce incident vol umesImprove Mean Time to Resolution (M TTR)Improve Service Desk effici encyPartner with Service Desk and Field Support teams to exp and self‑healing capabili t ies. Integration with EUC & Security Ecos ystemIntegrate EUC tools with:Intune / SCCM / Co‑Manag ementMicrosoft Defender / EDR plat formsEntra ID (Azur e AD)AVD / VDI where appli cableEnsure alignment with Zero Trust security archite c ture. Governance, Risk & Comp lianceEnsure adheren ce to:internal security and IT po liciesData privacy and audit requir ementsMai ntain logs, report