Job Description

Role Title: CX Transformation Manager (Senior Manager Level )
Location: Chennai / Bengaluru / Hyderabad (Hybrid)
Domain: CX & BPO Transformation | AI & Digital Transformation

About the Role
Are you a CX/BPO innovator who can take a transformation concept from a blank whiteboard to a live deployment?
At Straive, we are looking for a CX Transformation Manager to serve as the ultimate Solution Owner . You won't inherit pre-written briefs or work under an upstream architect—every solution will be your brainchild. You will spot friction points in contact center and BPO operations, design the functional logic, pitch the vision, and lead a dedicated POD Team to build it.

Key Responsibilities
- Functional Solution Design:



Architect end-to-end business and workflow logic (FSDDs, process flows, AI/automation touchpoints) for contact center delivery.
- Direct POD Leadership: Manage a dedicated 6-8-member AI POD (AI/ML Engineers, Developers, BAs) to turn your functional designs into working PoCs and deployments.
- Business Case & ROI: Build financial models, calculate cost savings, and design implementation roadmaps for each transformation initiative.
- Pitching & Stakeholder Engagement: Present transformation proposals directly to internal Operations

📌 CX Transformation Manager (India)
🏢 Straive
📍 India