Job Description

Role- IT Service Desk
Location- Noida/Chennai
Experience- 2-5 years
Required Notice period- Immediate-30 days

Job Summary:
We are seeking a proactive and customer-focused Service Desk IT Technical Support qualified to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point of contact for technical support requests and will play a critical role in delivering excellent customer service.
Key Responsibilities:
- Technical Support:
- Provide first-level support for IT issues including hardware, software, network, and operating system problems.
- Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices.
- Assist with password resets,

📌 IT Service Desk (India)
🏢 HCLTech
📍 India