Job Description
Job Description Client Support Associate / Client Experience Coordinator Overview: We are looking for a proactive and communication-driven skilled with up to 1 year of experience in customer support, client coordination and or telecalling. The role involves managing RSVP calls, collecting client feedback and supporting basic escalation calls as required. Key Responsibilities: 1. RSVP Coordination ● Make outgoing RSVP calls for events and update responses accurately. ● Maintain structured trackers and provide timely updates to the internal team. 2. Client Feedback & NPS Calls ● Connect with clients post-event to collect feedback and category-level ratings. ● Document insights clearly for internal performance review and reporting. 3. Escalation Calling Support ● Assist with initial-level escalation calls ● Gather issue details, ensure calm communication and route concerns to the appropriate internal team. 4. Communication & Documentation ● Maintain updated call logs and reports. ● Share daily/weekly summaries of activities.



● Follow communication guidelines and ensure consistency in tone and messaging. 5. Coordination Responsibilities ● Work closely with internal teams to relay client feedback and follow-ups. ● Ensure high responsiveness and professional client interaction at all times. Required Skills & Experience: ● 0–1 year experience in customer support, telecalling, client servicing and or coordination roles. ● Strong verbal communication skills (English & Hindi; regional languages preferred). ● Ability to manage high-volume calling with professionalism. ● Good documentation and follow-up skills. ● Calm, patient and solution-oriented approach. ● Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call logging. Work Schedule: ● 6 days/week About The Wedding Company The Wedding Company is a tech-enabled wedding planning and fulfilment platform, your one-stop destination for stress-free, personalized, and reliable wedding pl

📌 Customer Service Specialist (Vasanthanagar)
🏢 The Wedding
📍 Vasanthanagar