Job Description
TCS Hiring for AWS Infra Support Engineer Experience Range: - 06 To 08 Years (Mandatory) (Note: Candidates below 6 years of IT experience shall not be considered) Job Locations : Bengaluru, Hyderabad JOB DESCRIPTION Role Overview: We are seeking a skilled L1.5 Support Engineer with solid expertise in AWS infrastructure and production support. The candidate will be responsible for monitoring, troubleshooting, and maintaining cloud-based applications and infrastructure, ensuring high availability and reliability. Key Responsibilities: Monitor application and infrastructure alerts and respond within SLA. Perform initial troubleshooting, issue triaging, and escalate when required. Manage incidents, service requests, and change requests using ServiceNow/Jira. Ensure system uptime, performance, and reliability. Collaborate with L2/L3 teams and development teams for issue resolution. Maintain documentation and knowledge base articles. Support deployment activities and CI/CD pipelines. Required Skills: 1) AWS Infrastructure : Experience with AWS services: EC2, EBS, ECS, EKS,



RDS, S3, Load Balancer, Elastic Cache, IAM, Route 53, Lambda, Auto Scaling. Basic knowledge of IAM roles and cloud security best practices. Familiarity with Code Pipeline and CI/CD workflows. Experience with Ansible Tower and Python scripting. 2) Monitoring & Ticketing Tools: Hands-on experience with Datadog (Synthetic & RUM Monitoring). Working knowledge of Splunk ITSI and AWS CloudWatch. Experience in ServiceNow (CRQ, Incident, MIM, CTASK, SCTASK) and Jira. 3) Source Code Management: Experience with GitHub for version control. Knowledge of Nexus Repository management. 4) Application Runtime & Middleware: Experience with Apache Tomcat and Apache HTTP Server. Support for Java-based applications. Working knowledge of Adobe Experience Manager (AEM – Author, Publisher, Dispatcher, Cache). Basic Python knowledge. 5) Operating Systems: Hands-on experience with Linux (RHEL and Amazon Linux).

📌 AWS Infra Support Engineer (Vasanthanagar)
🏢 Tata Consultancy Services
📍 Vasanthanagar