Job Description

We are seeking an experienced ERP Projects (Application Management Services - AMS) Consultant with 4–8 years of experience in supporting and maintaining ERP applications. The ideal candidate should have hands-on experience in incident management, service requests, change management, system enhancements, and production support while ensuring adherence to SLAs and delivering high-quality support to business users.

Key Responsibilities

Provide L2/L3 production support for ERP applications under the AMS model.

Handle incidents, service requests, problem management, and change requests within defined SLAs.

Analyze business issues, identify root causes, and implement effective solutions.

Perform application configuration,



enhancements, and bug fixes as per business requirements.

Coordinate with functional and technical teams for issue resolution and system improvements.

Support ERP modules such as Finance, Procurement, Supply Chain, Projects, HCM, or Manufacturing based on project requirements.

Participate in patching, upgrades, regression testing, and deployment activities.

Monitor application performance and recommend process improvements.

Prepare functional and technical documentation, SOPs, and knowledge

📌 ERP Projects (India)
🏢 Tata Consultancy Services
📍 India