Job Description
Job Title: Storage Support Engineer Experience: 3+ Years Location: Bangalore Work Mode: Work from Office About the Role We are looking for an experienced Storage Support Engineer to join a global technical support environment supporting enterprise customers worldwide. The ideal candidate will have strong hands-on experience in enterprise storage troubleshooting, SAN technologies, and storage infrastructure, along with working knowledge of operating systems, virtualization, and networking. Key Responsibilities Provide technical support for enterprise storage environments. Troubleshoot and resolve storage and SAN-related incidents within defined SLAs. Analyze storage performance, connectivity, availability, and configuration issues. Troubleshoot issues related to SAN, storage arrays, LUNs, Fibre Channel, and iSCSI. Investigate incidents across storage, servers, operating systems, virtualization, and networking environments. Perform root-cause analysis and provide appropriate issue resolution. Manage and track customer incidents from identification through resolution.



Handle technical escalations and collaborate with L3/product engineering teams when required. Communicate effectively with global customers and provide regular updates on incidents. Document troubleshooting steps, resolutions, and technical findings. Work in a 24x7 global support environment and adhere to defined SLAs and support processes. Required Skills 3+ years of experience in Enterprise Storage / Storage Support / SAN Support. Solid knowledge of enterprise storage concepts and troubleshooting. Hands-on experience with SAN technologies. Knowledge of Fibre Channel, iSCSI, LUNs, HBA, multipathing, zoning, etc. Working knowledge of at least one operating system such as Linux or Windows Server. Working knowledge of VMware/virtualization environments. Basic to intermediate understanding of networking and connectivity troubleshooting. Strong analytical and problem-solving skills. Good comm

📌 Storage Specialist (Vasanthanagar)
🏢 Dexian
📍 Vasanthanagar