Quick highlights
• Your mission: Turn everything that already works at Richpanel into a documented, measurable, continuously improving operating system.
• Your scope: Sales, Customer Success, hiring and the financial operating rhythm. Four systems, one owner.
• Your scorecard: Sales win rate and forecast accuracy. Retention, measured as GRR. Speed and quality of hiring. Profit against plan.
• The scale: We are about 20 people and plan to more than double the business. Build the operating system before we need it.
• The catch: You will not own the results. The functional leaders do. You build the machine that makes their numbers repeatable.
• Location: Bengaluru. In office, with the whole team.
• Reports to: CEO.
• Compensation: ₹60–80 LPA fixed, 20% target bonus, 0.5% to 1.0% ESOPs.
About Richpanel
Richpanel is the AI-native helpdesk.
Brands hire an AI support team that resolves repeat customer questions from start to finish. Their people stay in control of the moments that need judgment.
Richpanel replaces the old helpdesk and the next few support hires.



The AI handles order tracking, returns, subscription changes and the repeat work that buries CX teams. Human agents handle the exceptions in the same workspace.
We are profitable, backed by Sequoia and growing 110% year over year at 8-figure ARR. We serve 3,000+ paying brands.
We built all of it with about 20 people.
About the role
That last line is the whole job.
Twenty people running a profitable, fast-growing 8-figure business is our best proof that the thing we sell actually works. It is also why almost nothing here is written down. Sales wins, and we cannot always say why. Customers renew, and we find out late when they will not. Hiring happens when the founder finds a weekend. Every one of those works today because a specific person remembers how. None of it survives the next doubling.
You are the first general manager we have hired, and the highest-priority operating hire in the company. Your job is to turn wh

📌 Head of Operations (Bengaluru)
🏢 Richpanel
📍 Bengaluru