01 Sep
|
TELUS Digital
|
India
01 Sep
TELUS Digital
India
Job Description
Hiring: L1 Technical Troubleshooting
What you will do:-
Log, manage & track technical tickets via Zendesk / Salesforce / Jira / ServiceNow
✅ Investigate API-level issues, bugs & integration failures
✅ Perform root cause analysis (RCA) on customer-reported problems
✅ Route & redirect tickets to the right teams — Network, Billing, Engineering, Provisioning
✅ Ensure SLA compliance & timely ticket resolution
✅ Conduct quality checks on resolved tickets
✅ Maintain documentation & knowledge base entries
✅ Collaborate with cross-functional teams for permanent fixes
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📌 Technical Support Specialist (India)
🏢 TELUS Digital
📍 India