Role: Senior Ticketing Counsellor
Location: Jubilee Hills, Hyderabad
Employment Type: Full-time | In office
Industry: Travel & Tourism
Role Category: Ticketing & Reservations
Job SummaryWe are looking for an experienced Senior Ticketing Counsellor with strong expertise in end-to-end airline ticketing and Amadeus GDS . The ideal candidate should be capable of independently handling the complete ticketing cycle, from flight search and fare quotation to booking, ticket issuance, reissuance, cancellation, refunds, and post-ticketing support .
The role will primarily support corporate clients, VVIP travellers, and complex domestic & international travel requirements , while coordinating with airlines and internal teams to ensure seamless travel services.
Key Responsibilities
- Handle end-to-end domestic and international air ticketing independently.
- Manage flight availability, fare searches, itinerary planning, reservations, and ticket issuance using Amadeus .
- Handle PNR creation, modifications, queue management, ticketing and revalidation .
- Process reissues, cancellations,



refunds, no-shows, voids, and schedule changes as per airline/GDS rules.
- Provide accurate fare quotations, fare rules, baggage information, and travel options to clients.
- Handle complex itineraries, multi-city bookings, connections, and corporate travel requirements.
- Manage corporate client and VVIP travel arrangements with a high level of confidentiality and professionalism.
- Coordinate with airlines, consolidators, and travel partners for fares, confirmations, changes, and special requests.
- Monitor and manage Amadeus queues to ensure timely action on bookings and ticketing.
- Handle urgent and last-minute travel requirements efficiently.
- Maintain accurate records of bookings, tickets, refunds, and client communications.
- Coordinate closely with corporate travel, holidays, operations, and finance teams .
- Ensure excellent customer service and timely resolution of ticketing-related is

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