A Leading Real Estate Company Job Location : Pune

Lead Customer Experience, Referrals, and Loyalty initiatives across Pune, Mumbai, and Bangalore. Drive referral-led sales, repeat purchases, customer advocacy, and loyalty programs while ensuring exceptional customer experience and effective CRM/Salesforce governance.

Guest Experience & Sales Gallery Management

Ensure a premium and seamless visitor experience across all sales galleries.

Oversee reception, hospitality, and relationship management teams.

Manage visitor flow, lead allocation, service standards, and customer interactions.

Drive service excellence, customer satisfaction, and conversion-oriented gallery experiences.

CRM & Salesforce Data Governance

Ensure accurate and timely capture of leads, visitors, and customer interactions in Salesforce.

Maintain data quality, reporting accuracy, and lead governance.

Track customer journeys, lead sources, conversions, and referral performance.

Generate insights and dashboards to support business decisions and customer engagement strategies.

Drive referral-led sales,



repeat purchases, upgrades, and customer retention.

Build a strong community of brand advocates and promoter customers.

Partner with Sales, Marketing, and CRM teams to improve customer experience and business outcomes.

Repeat & Upgrade Sales

Salesforce Data Accuracy & Compliance

Customer Complaint Resolution & Service Excellence Metrics

12-18+ years of experience in Customer Experience, CRM, Loyalty, Referrals, Customer Success, or Relationship Management.

~ Real estate experience preferred; Proven experience in building referral, loyalty, and customer advocacy programs.

~ Solid understanding of CRM platforms; Salesforce experience preferred.

~ Commercial mindset with the ability to translate customer experience into business growth.

~ Strong stakeholder management, leadership, analytical, and communication skills.

~ Experience managing multi-location teams and cross-functional init

📌 General Manager Support (Pune)
🏢 The Management Recruitment Group (MRG)
📍 Pune