15+ years of experience in US healthcare operations, with 5 years in a leadership role
~ Must have experience of handling onshore & offshore teams
~ Experience in voice and non-voice processes
~ Should have driven process excellence projects
~ Must enjoy digging into data and deriving insights because we are a data-driven company obsessed with numbers
responsible for the overall direction and performance of the teams
Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets
Manage the growth opportunities and development of the Customer Support team by driving focus
Responsible for Training employees; planning, assigning, and directing work; and development of employees, Standard Operating Procedures,
high quality and productivity within the department
Operations and Project Management
financial budgeting
Working with senior management and other peers for strategy development and execution planning
Communicating financial and goal results and key performance indicators to direct reports
Possess strong technical computer skills
Forward planning and strategic thinking
Founded in 2005, headquarters based in California, Advantmed is a leading Healthcare Information Management company that helps Health Plans & MCOs (Managed Care Organizations) optimize Revenue & improve Quality Outcomes. Advantmed partners with Health Plans & MCO to deliver optimal combination of capabilities unique to each organization needed to achieve the objectives including Risk Analytics, Quality Analytics software certified by NCQA for HEDIS Measures, risk adjustment coding, medical record retrieval, abstraction & coding services, including Provider Education.
Total
📌 Data & Technology Operations Senior Executive (Ahmedabad)
🏢 Advantmed India
📍 Ahmedabad
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