Client: OPTUM Joining Locations: Hyderabad

Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round

Drive Dates : 20th Aug 2026

Drive Timing : 10:00 AM to 3 PM

Office Addresses :

Hyderabad Office:

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana –

Point of Contact (POC)

Artech Hyderabad: Saikam Nagendra

Candidate Requirements :

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

Handle inbound customer interactions via chat with professionalism and empathy.

Understand customer issues and provide accurate and timely resolutions.

Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).

Document chat interactions clearly and accurately in internal systems.

Required Qualifications

~0–2 years of customer service experience (chat support preferred).

~ Solid written communication skills in English.





~ Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

Prior experience in chat-based customer support.

Exposure to healthcare, insurance, or managed care processes.

Familiarity with CRM tools or chat platforms.

Excellent typing speed and accuracy.

Educational Background Eligibility

Process only candidates with the following qualifications:

B.Sc.

B.Com.

B.A.

MBA

.

Typing Test

TypingTest.com – Complete a 60-second Typing Test.

Educational Documents Required

~10th Marksheet

~12th Marksheet

~ Degree Consolidated Marksheet

~ Provisional Certificate

Mandatory Documents

Aadhaar Card copy

PAN Card copy

Updated Resume (All education and employment details must match the supporting documents.)

Expectation Setting :

Candidates must agree to the following conditions before processing:

~6-month contract

~ Rotational shifts

~ Rotational weekly offs

~100% Work from Office

~ No u

📌 Customer Services Team Leader (Hyderabad)
🏢 Artech
📍 Hyderabad