Job description:
Key Responsibilities:
- Work as 2nd line support to the IT Support Service Desk to manage and resolve any queries, issues, requests for training or enhancements from the business regarding ServiceNow and its peripheral applications and integrations.
- Using your broad practical knowledge of ServiceNow and the business, consult and provide expert advice in order to overcome business problems and enhance current processes striking a practical balance between customizing the system and recommending business-lead change where necessary.
- Where there is a business need, customize the system via the most suitable method and ensure solutions are futureproof and bear upcoming deprecations in mind to avoid rework
- Manage the day-to-day administration of the system, such as user access and permissions requests, license management and storage management tasks, and instance management tasks such as cloning and patching.
- Produce explicit, detailed documentation such as requirements, functional design documentation, statement of works,



user story and user acceptance criteria and ensure these stay up to date.
- Partake in sprints and releases within ServiceNow, working through any assigned user stories or tasks. Follow Solution Deployment through Development, UAT and Production ServiceNow Systems.
- Carrying out testing and coordinating tests within the business where required.
- React with urgency to P1 incidents, keeping stakeholders updated of progress until resolution. Act as point of contact to escalate and manage issues/requests with ServiceNow and other third party software providers such as Customer Thermometer.
- Keep up to date with the latest technologies so that these can be recommended or utilized where possible towards the end-goal of providing the most effective solutions for the business.
- Work with the business and the Business Insights team to facilitate and generate any reporting requirements as needed via ServiceNow and other tools.

Skills,

📌 ServiceNow Administrator (Pune)
🏢 ParentPay
📍 Pune