Job description:
- The Commercial Department is responsible for the sale of product and service propositions to UK and international customers which include states, local authorities, support partners, schools, multi-academy trusts and caterers. The department is made up of the following teams: Sales, Sales Operations, Contracting and Commercial Operations.
- The Commercial Operations Team is primarily responsible for:
- Administering and managing customer contracts from order booking to invoicing and renewal/cancellation.
- Maintaining accurate records of customer details and contract licences, subscriptions and support in our systems which include Microsoft Dynamics 365, HubSpot and Binary Stream.
- Handling and managing customer queries (both written and verbally via phone calls/Team meetings) in-line with business guidelines, ensuring that a prompt and appropriate customer service is provided.

Its an exciting time to join ParentPay Group. As we launch our new Commercial Operations team in Pune,



this role presents an opportunity to be part of a transformative journey from the very beginning. Youll play a key role in contributing to a dynamic team thats driving efficiency across the business. With plans for potential growth and expansion, this is a chance to build a meaningful career in a rapid-evolving global organisation.
Main responsibilities
Reporting to the Commercial Operations Team Leader, the Administrator will work closely with colleagues in the UK and Pune based Commercial Operations Team to undertake the responsibilities which include:
- Accurate maintenance of customer contract information. Managing contract data through the course of the customer lifecycle, including customer creation, product ordering, upselling, annual renewals and contract exits.
- Process renewal cycles (including preparing data, cleansing, drafting/reviewing communications, pricing), so they run smoothly, efficiently, and within agreed timelines.
- Perform, assist development and

📌 Commercial Operations Administrator (Pune)
🏢 ParentPay
📍 Pune