Job Description
The Senior Specialist will be responsible for managing end-to-end processes related to order bookings, quotations, billing corrections, Order Closure, audit readiness, and driving process improvements. This role is highly collaborative, involving coordination across multiple departments such as Tax, CIM, sales, finance, factory, logistics, FSE and Contracts etc. You will also be engaged in project management initiatives, process innovation, and capacity utilization improvement. The position is 100% production-focused, requiring a deep understanding of operational tasks and compliance, as well as robust project management skills to enhance productivity and efficiency.
The role is transferrable with Organization as per the requirement and fitment of the experience & organization expectation
---
Key Responsibilities:
Operational Excellence:
1. Generic Mailbox Management: Oversee the shared mailbox and handle customer queries, requests, and follow-ups.
2. Quotation Management: Create quotations for Agilent products and services using SAP CRM/ ECC
3.



Order Booking & Closure: Manage the Order booking and closure of Agilent products and services. Handle specialized accounts.
4. Discount Approvals & SOW Requests: Process and track discount approvals and Statements of Work (SOW).
5. Cross-departmental Coordination: Liaise with different departments like Tax, CIM, Contracts, and others to ensure seamless operations.
Data & Process Management:
1. Process Updates: Manage and document process changes. Ensure process share points are up to date.
2. Super Self Audits: Conduct self-audits to ensure compliance with internal standards and regulations.
3. Control Reports/ Operational Reports: Work on control/ Operational reports to ensure accurate data capture and process control.
Compliance & Audits:
1. Billing Errors & Rebill Management: Correct billing errors and manage credit/rebill processes for Agilent products and services
2. Audit Readiness: Maintain readiness

📌 Customer Service Admin Senior Specialist (Gurugram)
🏢 Agilent Technologies
📍 Gurugram