MoEngage is seeking a highly skilled and experienced Senior Implementation Manager to lead complex customer onboarding projects, including strategic migrations from other platforms. If you have a proven track record in SaaS or MarTech implementation, excel at managing stakeholders, and are passionate about ensuring timely, high-quality go-lives for enterprise clients, this role is for you.
Key Responsibilities
- Own and drive end-to-end implementation projects for enterprise clients, from kickoff to full go-live.
- Lead migration projects from competitor platforms , ensuring smooth data, audience, and campaign transfers.
- Serve as a strategic partner to customers , helping them translate their business goals into actionable onboarding plans.
- Define and track delivery metrics like Time to First Go-Live, Full Go-Live, Customer Happiness Score, and others required by internal KPIs.
- Conduct periodic meetings, provide regular progress updates, and manage customer expectations throughout the onboarding lifecycle.
- Collaborate with Product and Engineering teams on feature enablement,



integration, and technical problem-solving.
- Proactively identify risks and issues, and manage resolutions to maintain project timelines and customer satisfaction.
- Mentor and support junior IMs and act as a subject matter expert in key implementation workflows.
- Contribute to the standardization of implementation processes and creation of documentation/templates.
- Gather and relay customer feedback to help improve onboarding and product experience.

Requirements
- 7+ years of experience in Implementation Management, Professional Services, or Customer Success , preferably in SaaS or MarTech.
- Proven success leading complex customer onboarding projects , especially data-driven or API-heavy platforms.
- Robust stakeholder management and communication skills , with the ability to influence senior customer and internal stakeholders.
- Experience with project management tools like Rocket

📌 Sr. Implementation Manager (Bengaluru)
🏢 MoEngage
📍 Bengaluru