MoEngage is looking for a proactive Associate Solutions Engineer to join our team. This role offers continuous learning on our cutting-edge tech stack and places you as a critical focal point within the company. If you thrive in a quick-paced environment, are customer-obsessed, and possess strong problem-solving and communication skills, you'll find ample opportunities for growth and ownership here.
Responsibilities
- Investigate, troubleshoot, diagnose, and resolve technical issues in a cloud/SaaS environment.
- Communicate effectively (both verbal and written) with our customers and internal stakeholders.
- Exhibit a customer-obsessed and 'roll up your sleeves' attitude to help resolve customer issues or queries with a minimum resolution time.
- Add recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets.
- Give constant and constructive feedback to team leads, product,



and engineering teams to improve customer experience and suggest process improvements.
- Demonstrate strong problem-solving skills , natural curiosity, and the ability to learn rapidly.
- Communicate well with different audiences (developers, technical, and non-technical users).
- Be flexible to work in shifts based on business requirements, including night shifts.

Note: This is not a developer profile and does not involve coding.
Preferred Skills
- Adept in any one or more programming languages like Python, Java, Javascript, Angular, React, HTML/CSS .
- Exposure to Linux/Unix operating systems and REST API .
- Exposure to Database (SQL/Mongo) would be a huge plus.
- Exposure and hands-on experience in one of the following: AWS, Kafka, and ElasticSearch would be highly preferred.
- Excellent communication skills in written and spoken English.

📌 Associate Solutions Engineer (Bengaluru)
🏢 MoEngage
📍 Bengaluru