MoEngage is looking for a proactive Senior Implementation Manager to join our team. In this role, you'll own and manage the client integration and onboarding process , guiding technical and marketing teams through seamless transitions. If you have solid project management skills, technical expertise in APIs and mobile platforms, and a passion for ensuring customer success from day one, you'll be key to reducing time to revenue and providing an exceptional onboarding experience.
About the Role
- Own and Manage the client integration and onboarding process .
- Guide client tech team through the integration process.
- Plan and consult client marketing team on use cases and solutioning.
- Coordinate between internal cross-functional teams .
- Ensure continuity between Sales and Customer Success .
- Reduce Time to Revenue Recognition and provide customers with a fast and effective onboarding experience.

Key Responsibilities
- Project Management skills with an organized approach.
- Documentation of Integration Processes and Best Practices .




- Good technical knowledge to help clients make appropriate customizations.
- Experience and understanding of REST APIs .
- Experience in working on integrations with Android/iOS/other app platforms .
- Exposure to Mobile App Technologies is a plus.
- Experience in Front End Web Development is a plus.
- Experience in CRM, marketing automation platforms is a plus.
- Experience in JIRA, Zendesk or similar ticketing tools is a plus.
- Exposure to Analytics tools like GA, GTM etc. nice to have.
- Awareness of Information Security concepts and Best Practices .

Perks
- Work at Scale and challenge yourself.
- Work with a smart team which grew up in the Mobile First world.
- Work on an award-winning product, tech and scale .
- We have you sorted with our coolest tech and softwares – Gainsight .
- Our learning program – Xcelerator to power your learning goals.
- CSM Leaders like nowhere else and the coolest team you can imagine.

📌 Senior Implementation Manager (Bengaluru)
🏢 MoEngage
📍 Bengaluru