We are seeking a dynamic and experienced individual to join our Commercial Operations team in Manesar. This role is critical to driving end-to-end process management , ensuring customer satisfaction and spearheading innovation and transformation projects across EMEA & India operations.
This role blends strategic process oversight with hands-on operational involvement , requiring solid collaboration across teams, a deep understanding of system and workflow optimization, and the ability to deliver measurable outcomes. The successful candidate will bring a strong analytical mindset , demonstrated project leadership, and the ability to influence stakeholders across various levels and geographies.
The ideal candidate will not only oversee daily operational performance but will lead continuous improvement efforts , foster cross-functional innovation , and champion quality excellence throughout the organization.
Key Responsibilities:
- Oversee and manage daily operational activities with a focus on achieving production targets , quality metrics, and customer satisfaction.




- Lead process improvement initiatives using Lean, Kaizen, or Six Sigma methodologies to drive efficiency and cost optimization.
- Manage SAP ECC and CRM project activities, including designing test cases, coordinating user acceptance testing (UAT), and ensuring smooth implementation of system upgrades and process changes.
- Lead SOP creation and standardization related to SAP ECC and CRM processes, ensuring that system users are well supported with transparent guidelines and best practices.
- Drive customer feedback (Customer Experience) analysis and lead action planning for enhanced service delivery.
- Collaborate with cross-functional teams and global stakeholders to ensure successful project execution and alignment with strategic goals.
- Ensure Quality Management System (QMS) compliance and audit preparedness (SOX and external audits), including managing RCA/CAPA and maintaining documentation controls.
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📌 Process Excellence Lead (Gurugram)
🏢 Agilent Technologies
📍 Gurugram