01 Sep
|
Agilent Technologies
|
Gurugram
01 Sep
Agilent Technologies
Gurugram
Job description
- Lead and mentor a team of SAP support analysts and engineers across modules and geographies in handling incidents, service requests, and enhancements and problem management processes.
- Troubleshoot and resolve issues related to procurement, inventory management, material master data, production planning, capacity planning, and shop floor execution.
- Act as the primary escalation point for complex SAP Back Office issues, ensuring timely resolution and stakeholder communication. Coordinate with cross-functional teams (FI/CO, SD, QM, WM, PM) to resolve integration issues.
- Perform root cause analysis and implement permanent solutions to recurring problems.
- Manage change requests, including requirements gathering, solution design, configuration, testing, and deployment.
- Ensure adherence to SLAs for issue resolution and service delivery.
- Provide user training, documentation, and knowledge
📌 IT System Design (Gurugram)
🏢 Agilent Technologies
📍 Gurugram