I. Position Summary
Service Support Analyst play a crucial role in
- Managing customer support operations
- Ensuring high-quality service delivery
- Promoting customer satisfaction
They combine technical expertise, leadership skills, and a customer-centric approach to drive
excellence in service support within an organization.
II. Skills and Competencies
- Excellent Written and Oral communication skills
- Interpersonal skills
- Logical thinking and decision making
III. Minimum Qualifications and Experience
- Graduate fresher with PDC
- Undergraduate with 1+ years of experience in customer support voice process.