Responsibilities
- Plan releases aligned with project deliverables and release life cycle.
- Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams.
- Coordinate and facilitate walkthroughs for release schedule, resources, dependencies, a communication plan, and overall infrastructure updates.
- Identify risks that can delay the release and manage mitigation such that the release scope, scheduled and quality of the release is not impacted.
- Identify, track/capture and manage release metrics to identify trends.
- Ensure releases are planned according to project requirements, with efficiencies, within scope and budget.
- Schedule release readiness and walkthrough reviews before deployment and follow-up sessions after each release.
- Help to create implementation plans/runbooks per each release capturing all details required for a successful implementation.
- Shepard internal customer-base through the Service Management pipeline such as Change Management, Change Authorization Board (CAB) process, Infra Release Management,
Incident Management and Problem Management.
- Help to maintain, update, and create critical documentation related to procedures, notifications, global communications, SOPs, Knowledgebase articles and more.
- Help to identify and escalate improvements for the company's CMDB and help facilitate CMDB data integrity.
- Assist in OpenShift deployments using Octopus Deploy for streamlined CI/CD processes.
- Available to work and facilitate weekend releases.
Qualifications
- Bachelors Degree preferably in Information Systems, Information Technology, Computer Engineering, Electronics & Telecom or equivalent.
- 4 to 6 years of experience in IT Industry including Application Support & Release Management experience.
- Working Knowledge of JIRA / ServiceNow or any other ticketing tool.
- Understanding of Incident Management, Change Management and Problem Management is a must.
- ITIL v3/v4 Foundation Certification
📌 Release Manager (Pune)
🏢 Cotiviti
📍 Pune