Job Purpose
To design, develop, test, and maintain ServiceNow applications and integrations for Air India. The role involves delivering cutting-edge digital solutions and collaborating with cross-functional teams to ensure high-quality, scalable, and maintainable ServiceNow deployments.
Key Accountabilities
- Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, AngularJS, and REST/SOAP APIs.
- Implement and configure ServiceNow features including:
- Workflows
- Business rules
- UI actions and policies
- Data policies and client scripts
- Access Control Lists (ACLs)
- Notifications, reports, and dashboards
- Integrate ServiceNow with external systems and platforms via MID Server, web services, email, and other integration methods.
- Conduct unit testing, system testing, and user acceptance testing.
- Debug and troubleshoot ServiceNow application issues and configuration defects.
- Maintain accurate documentation including technical specifications and user guides.




- Provide end-user support and collaborate with stakeholders for issue resolution and enhancements.
- Follow and promote best practices and development standards within the ServiceNow ecosystem.
- Stay current with new ServiceNow releases and platform enhancements.

Skills Required for the Role
- Strong experience in ServiceNow development and system administration
- Proficiency in JavaScript, HTML, CSS, AngularJS, and REST APIs
- Knowledge of ServiceNow Studio, Application Scoping, and Update Sets
- Experience with ServiceNow integration and scripting (Server-side and Client-side)
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Detail-oriented and able to work independently and in team settings

Key Interfaces
Internal Interfaces
- IT Development & Infrastructure Teams
- Business Analysts and Project Managers
- End Users and Support Teams

External Interfaces
- ServiceNow Partners and Vendors
- Third-party system integrat

📌 Developer - ServiceNow (Gurugram)
🏢 Air India
📍 Gurugram