As a Level 1 Trainee Cloud/System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.
Role:
1. Help Desk Support:
- Provide first-line technical support to end-users via support tracking tool.
- Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.

2. Hardware and Software Maintenance:
- Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
- Install, configure, and upgrade hardware and software components as needed.
- Conduct regular checks to ensure the proper functioning of computer systems.

3. User

📌 Associate Cloud Engineer (Pune)
🏢 Genzeon
📍 Pune