Job Title
- Transitions Manager
Position type
- Full Time
Work Location
- na
Shift Time
- na
People Manager role
- No
Required education and certifications critical for the role
- Minimum qualification: graduation. An MBA would be beneficial but is not a deciding factor.
- Formal project management qualification: PMP or Prince 2 certification - would be beneficial.
- Six sigma knowledge and training.
- Green belt certification preferred.
Work Experience Required
- Minimum 3-4 years of work experience in Transitions.
- 12+ years of BPO Industry experience in Operations &/or Transitions.
- 2+ years of experience of leveraging work through others.
- Prior experience of leading a team at Team Leader/Assistant Manager preferred.
- Virtual work experience.
- Prior experience of visiting and working at onshore client locations.
- Prior experience of dealing with Leadership - managing their expectations and delivering to challenging deadlines.
Computer Skills
- Advanced skills in MS Office applications, specifically Word, Excel, and PowerPoint.
- Knowledge of e-mail/scheduling software applications.
- Proven experience in creating client-ready business presentations.
Competencies
- Extremely strong English Communication Skills (written and verbal).
- Ability to quickly build, manage and sustain relationships virtually and across international geographies.
- Very cross-culturally competent.
- Problem Solving skills and Decision-making ability.
- Technical Project management skills - project planning, documentation, and execution using PMP principles.
- An extremely methodical and structured work approach.
- Solid data-driven and logical orientation.
- Ability to quickly build, manage and sustain relationships with senior management and clients.
- Very strong ability to influence others without directly managing.
- Ability to probe and gather clear business requirements from senior stakeholders.
- Strong Analytical and Problem-Solving Skills.
- Highly developed confl
📌 Transition Manager (Gurugram)
🏢 Aon
📍 Gurugram