- This is to be the first line contact for all support related queries (non-technical) that arise out of the ongoing vendor correspondence management operations.
- The majority of work involves responding to emails through a ticketing system sent by customers (both clients and suppliers) who have questions or disputes with respect to claims raised on them.
- Apart from responding through emails, the operations analyst would require auditing skills to analysis, research and then communicate information effectively and precisely to vendor
- Responsibilities will also include working with the customer to track, record, and document help desk requests and issues in ticketing system.

Primary responsibilities :
- Provide support on email to diagnose and resolve problems while providing end user assistance.
- Escalate support requests to the concerned person as necessary following established procedures
- Research and analyze each issue and resolve the issue with the user.



Continue to build up your knowledge base so that more and more situations are resolved within the Level 1 support organization
- Establish and manage a close working relationship with service owner, 2nd level support, 3rd level support
- Address and resolve basic incidents and requests; logs all incidents and requests; engage appropriate service resources to resolve incidents that are beyond the scope of Level 1 ability or responsibility
- Manage L1 support priorities, complete tasks within given time frame and with the expected level of quality
- Build and manage stakeholders trust and provide single point-of-contact for the customer
- Auditing supplier submitted documents and writing comprehensive comments and recommendations based on audit findings
- Must be we'll versed with skilled language and ethics as vendor communication is sensitive and critical.

Role Requirement :
- Excellent command of the English language with strong written and verbal communication skills and will be able to communic

📌 Analyst Correspondence (Pune)
🏢 Prgx India
📍 Pune