Key Deliverables:
- Lead and manage a team of Quality Evaluators and Team Leaders
- Implement corrective actions and support performance improvements
- Participate in process improvement using Six Sigma methodologies
- Prepare weekly and monthly reports, including compliance checks

Role Responsibilities:
- Manage quality activities, ensuring timely documentation for transaction monitoring
- Analyze trends in agent/process performance and recommend action plans
- Drive team motivation and suggest new quality tools for process improvements
- Oversee dip check and calibration compliance on a weekly basis

Job Requirements:
- Robust experience in the travel domain is mandatory
- Expertise in MS Office, especially Excel, Word, and PowerPoint
- Knowledge of QC tools like Pareto and Six Sigma
- Excellent communication skills in English, both written and verbal
- Organized, target-driven, and ability to manage multiple tasks

📌 Assistant Manager Quality || Travel Process (Gurugram)
🏢 IGT solutions
📍 Gurugram