Pitney Bowes is seeking a Salesforce.com System Analyst with solid operation s , troubleshooting, and technical skills to help support , maintain , and enhance our Salesforce.com ecosystem .
As an IT System Analyst, you will be part of our core Salesforce.com team that supports and maintains critical enterprise applications. You will be involved in ensuring the availability and performance of the application and integrations to other systems . You will have access to various monitoring and troubleshooting tools that you will us e to investigat e and resolve issues. You will also be responsible for doing r oot c ause a nalysis and take necessary c orrective a ctions to prevent reoccurrence of issues. As an IT System Analyst, you will be a person who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.
The job :
- Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users




- Improve reliability, quality, and operability of our Salesforce.com ecosystem
- R un the production environment with highest availability by effective monitoring and taking a holistic view of system health
- Resolve end user issues with in service level agreements and maintain agreed upon s atisfaction ratings
- I dentify support trends that might warrant system changes, communication or education
- Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis
- Document tribal knowledge and help create/ maintain our knowledge base
- Participate in system design consulting, platform management, and capacity planning.
- Coordinate and collaborate with other IT teams as needed to maintain system stability
- Provid e On-Call Support and Issue Resolution
- Develop solutions to resolve defects and position the platform for the fu

📌 Salesforce Analyst (Pune)
🏢 Pitney Bowes (pbi)
📍 Pune