Key Deliverables:
- Handle inbound and outbound voice and non-voice processes (email/chat).
- Ensure high customer satisfaction through effective communication.
- Adhere to all company and contact center policies.
- Perform all assigned tasks promptly and efficiently, ensuring accuracy and timeliness.
Role Responsibilities:
- Interface with customers, clients, and vendors; escalate concerns as needed.
- Participate in training sessions to enhance job performance and customer service skills.
- Perform duties as assigned by management and attend scheduled shifts.
- Communicate effectively with clients and customers to resolve queries.
📌 Customer Support Executive (Gurugram)
🏢 IGT solutions
📍 Gurugram
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