The Service Delivery Engineer (SDE) is an expert member of the engineering team and is highly skilled in the domain technology, product and underlying stack. SDE is responsible for solving extremely complex, critical customer issues. The SDE acts in the role of a Subject Matter Expert and is sought by customers and Oracle employees to provide expert technical advice. The SDE is highly customer centric, demonstrates proactive approach and drives initiatives to delight customer and contribute to organization's growth. The SDE is result-oriented and performs the assigned duties with a high level of autonomy and commitment and provides period updates to management.
Job Responsibilities
Investigate and resolve highly complex and critical issues requiring expert technical knowledge
Act as a consultant for customers to provide technical and functional expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go-live, etc)




Lead triage activities along with customer and internal stakeholders (engineering, product support, product management)
Support Billing Ops Team on Billing day in person at the time of billing and Manage Infranet Pipeline day to day billing cycle and rating issues
Lead problem solving and maintaining collaboration among the development, Bill Ops team the Customer
Root Cause Analysis and presentation
Establish resolution action plan (patch application, configuration changes, work-around) and assist customer in test and implementation
Work with the customer and internal stakeholders to establish, track and execute service delivery plans
Escalation Management - Interface with customer and internal stakeholder to manage escalations and lead resolution
Research product technical, functional and domain technology related areas and conduct knowledge

📌 Service Delivery Engineer (Bengaluru)
🏢 Netpace
📍 Bengaluru