01 Sep
|
FICO
|
Bengaluru
Key Deliverables:
- Provide 24x7 support for the company's Cloud, SaaS, ASP, and hosted solutions.
- Implement, monitor, and perform tasks on key platform solutions, ensuring smooth operations and stability.
- Lead solution deployment, technical regression testing, and post-upgrade performance validation.
- Investigate and resolve incidents related to solutions, providing OEM support and technical resolution.
Role Responsibilities:
- Manage solution change processes, including deployments, patches, and upgrades.
- Set up monitoring and alerting systems for solutions and bureaus.
- Ensure incident resolution and technical support (L2, L3) for solutions.
- Apply ITIL standards, troubleshooting, and best practices for continuous improvement in solution operations.
📌 Solution Support (Bengaluru)
🏢 FICO
📍 Bengaluru