Key Deliverables:
- Provide first-level support and incident resolution for IT infrastructure across global regions.
- Perform scheduled technical tasks and system maintenance from a centralized command center.
- Escalate and track critical incidents within defined SLAs/OLAs.
- Maintain accurate documentation for incidents and requests as per operational guidelines.
Role Responsibilities:
- Monitor and administer Linux/Unix environments, Active Batch, and basic cloud platforms (AWS).
- Support PAAS/IAAS/SAAS operations and assist with SQL/Oracle database issues.
- Execute scripts and support networking fundamentals in a 24x7 rotational workplace.
- Apply best practices in system operations, incident escalation, and process adherence.
📌 Technology Support Operations (Bengaluru)
🏢 FICO
📍 Bengaluru
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