Responsibilities
'• Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, current hires etc.
• Monitoring team's performance against the agreed SLAs
• Escalation Management
• Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times
• Train and develop team members
• Provide constructive feedback to team members to improve their performance
• Create developmental plans for each team member
• Create the back-up plan for handling of unforeseen or seasonal volume fluctuations
• Ensures process compliances, Knowledge Management compliances to meet the client & internal commitments '
📌 Senior Process Lead (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru
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