Greetings from Infosys BPM Ltd.,
We are hiring for Service Desk - International Voice Process in Pune.
Please find below Job Description for your reference:
Role: Service Desk - Voice
Shift: 24/7
Location: Pune (Work from office)
Experience: 1 - 2 Years
Job Description
Analytical and Problem-solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:
- Experience managing Europe based customers / client
- Min.



24 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
- Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
- Experience of working within a busy ICT Service Desk setting, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S
- Basic networking knowledge
- Delivering commitments and metrics / KPIs, as per the agreed targets.

Additional Preferred skills:
- PBX Administration Avaya or similar
- Anti-Virus & IT Security best practices implementation & administration
- Process compliance Knowledge of the ITIL Framework
- Knowledge of McAfee products
- Has been in end user/ customer facing interactions in previous roles
- Reporting / Documenting

📌 Infosys BPM is Hiring (Pune)
🏢 Infosys BPM
📍 Pune