Job Description:
Purpose/Essence of the role:
Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as robust understanding of Improvement methodology like Six Sigma & LEAN with good awareness about RPA / Digital technologies.
Key Responsibilities: -
1. Identify improvement opportunities in Client processes:
a. Identify the opportunity areas in client processes resulting in Business value delivery
b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space
c. Identify opportunities to implement RPA/Tactical automation solutions
d. Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for creation of high impact pipeline of process improvement opportunities Process, operations,
business data analysis to identify improvement opportunities. Validation of opportunities and conversion in to the projects.
2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
3. Client Management: Participate in client interactions to present the process improvement case studies. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
4. Build process excellence culture: Design (Customize) and deploy Process Improvement framework fo