Skills & Qualifications:
• Experience:
o 1-3 years of experience working with ServiceNow HRSD or similar HR service management platforms.
o Knowledge of HR processes and functions, such as onboarding, benefits administration, payroll, and employee inquiries.
• Technical Skills:
o Proficiency in the ServiceNow HRSD module, including knowledge of HR-specific service catalogs, HR cases, and knowledge management.
o Familiarity with ServiceNow workflows, reporting, and task management tools.
o Strong understanding of HR service delivery processes and how they are mapped within ServiceNow.
• Communication Skills:
o Excellent communication skills, both written and verbal, to communicate with employees and HR teams effectively.
o Ability to explain HR processes and ticket statuses to non-technical employees in a clear and professional manner.
• Problem-Solving Skills:
o Strong analytical and troubleshooting skills to categorize, prioritize, and resolve or route HR issues efficiently.
• Organization & Attention to Detail:
o Ability to handle multiple tickets simultaneously while maintaining high attention to detail and accuracy.
o Strong organizational skills to manage and track HR requests from intake to resolution.
• Certifications:
o ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) (preferred, but not required).
o ITIL Foundation certification (preferred).
• HR Knowledge:
o Understanding of HR concepts, including employee lifecycle management, perks, compensation, and employee relations.