Job Location: Hyderabad, India
Job Department: Global Customer Success
Job Industry: Software - Data Governance
Job Flexibility: Work from Office (Remote flexibility when needed)

Main Purpose of Job:
To act as a strategic partner and trusted advisor to enterprise customers, ensuring successful adoption and sustained value realization of the company’s solutions. The role bridges technical expertise with business acumen, driving exceptional customer experiences, fostering long-term client relationships, and ensuring seamless service delivery and support excellence to achieve customer retention, satisfaction, and growth.

Job Goals:
Service Delivery Excellence: Oversee seamless onboarding, implementation, and ongoing support for customers, ensuring adherence to SLAs and operational excellence.
Team Leadership & Development: Lead, mentor, and develop a team of support engineers and support specialists, fostering a culture of collaboration, innovation, and continuous improvement.

📌 Technical Account Manager (India)
🏢 OvalEdge
📍 India