Job Description

We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions.

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This role involves providing expert technical support for Microgrid systems and associated digital applications. You will collaborate closely with Global R&D;, Product Management, Quality, Engineering, and Regional Support teams to resolve complex customer issues and drive continuous product improvement.

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Key Responsibilities

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Expert Technical Support

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- Provide Level 3 technical support for Microgrid solutions and associated software platforms.
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- Analyze, diagnose, and resolve complex customer issues related to:
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- EcoStruxure Microgrid Advisor
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- Microgrid Operation and Control Systems
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- Manage and drive incident resolution through Schneider Electric's support platforms, ensuring customer satisfaction and timely closure.
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Technical Investigation & Root Cause identification

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- Perform detailed troubleshooting of system-level issues involving hardware, software, communications, controls, and power systems.
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- Collaborate with R&D; and Product Engineering teams to investigate product defects and identify root causes.
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Customer Engagement

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- Act as the technical escalation point for critical customer issues globally.
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- Maintain effective communication with customers and stakeholders throughout the issue resolution process.
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- Participate in customer meetings and technical reviews when required.
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Knowledge Management

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- Develop and maintain technical knowledge articles, troubleshooting guides, FAQs, and best-practice documentation.
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- Contribute to organizational knowledge-sharing initiatives and support continuous improvement efforts.
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Training & Enablement

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📌 Expert Technical Support Engineer (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru