Technology Operations Analyst – IT Help Desk / International Technical Support

? Location: Bangalore / Hyderabad

? Experience: 6 Months+ / 1+ Year

⚡ Immediate Joiners Preferred

? Employment: Contract-to-Hire | Artech Payroll

? Shift: Rotational Shifts, including Night Shifts

? Cab Facility Available

About the Role

We are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support. The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement

International Voice Technical Support experience is MANDATORY.

Candidates should have experience handling international technical support calls and must have excellent English communication skills.

Key Skills
- International Technical Voice Support
- IT Help Desk / Service Desk / Desktop Support
- Windows troubleshooting
- Active Directory
- ServiceNow / IT ticketing tools
- Hardware & software troubleshooting




- Basic network troubleshooting
- VPN, DNS, DHCP
- Remote Desktop / Remote Support
- Outlook troubleshooting
- BitLocker basics
- Windows Event Logs
- Printer and peripheral troubleshooting
- Basic ITIL / ITSM knowledge
- Excellent verbal and written English communication

What You Will Do
- Handle inbound international technical support calls
- Troubleshoot user issues related to hardware, software and networking
- Diagnose and resolve Windows and application-related issues
- Support Active Directory-related user issues such as account/password problems
- Troubleshoot Outlook and connectivity issues
- Handle VPN, DNS and DHCP-related basic troubleshooting
- Provide remote technical assistance to end users
- Log, update and track incidents/requests in ServiceNow
- Follow troubleshooting procedures and SLA requirements
- Escalate issues to appropriate L2/L3 teams when required
- Maintain proper ticket documentatio

📌 Senior Platform Engineer, Identity (Bengaluru)
🏢 Artech
📍 Bengaluru