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- Requisition Number: 59646
Job Location: Delhi, IND
Global Grade: Band 7
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 01/08/2026
Posting End Date: 09/08/2026
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Job Summary
- Assist assigned RMs to achieve financial targets by providing robust support to them.
- Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations.
- Ensuring high quality customer service to PVB clients.
- Ensuring internal and external compliance on all transactions.
- Assist in deepening existing client relationship through excellent customer service.
- Manage CDD (RBI & Periodic) reviews process within the prescribed timelines.

Key Responsibilities

Strategy




- Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guideline.
- Provide professional accurate and timely support to client Advisors.
- Provide prompt, efficient and courteous service to PVB customers.
- Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs.
- Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and timely follow up of issues raised.
- Liaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input.
- onto the Complaints Database.
- Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.
- Ensure he/she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, K

📌 Associate - Client Services - Private Banking (Delhi)
🏢 Standard Chartered
📍 Delhi